Shipping: We ship using USPS and UPS when requested. Shipping costs are calculated through the online store, we do not set the shipping prices. Flat Rate shipping used when bulk orders are placed whenever possible. Refunds: We offer absolutely NO refunds or replacements on orders which show the packages have been delivered to the destination address. A claim would need to be filed between you and USPS/UPS. If you have any questions about your order, please email us.